Our Team

Steve Ritchie of Metro Heating and Cooling, Inc.

Steve Ritchie

President & CEO

Steve was born in Salisbury, North Carolina and has lived in Covington, Georgia since 1976. After high school, Steve received his Bachelor’s of Science degree from Georgia State University. In 1984, Steve began Metro Heating and Cooling, Inc. He is licensed in HVAC in Georgia, Alabama and South Carolina as well as a plumbing license in Georgia.

As President and CEO of Metro Heating and Cooling, Steve is focused on providing a complete line of the highest quality heating, cooling and indoor air quality products in our industry. Steve’s mission through team work is to provide our customers the best possible solution for all of their indoor comfort needs. Steve also strives to build an environment that fosters team member growth so that everyone wins the customer, the employee and the company. He is committed to uncompromised excellent customer service and 100% customer satisfaction.

Steve is married with one daughter and enjoys playing golf.

Mark Ralston of Metro Heating and Cooling, Inc.

Mark Ralston

General Manager New Construction

Mark was born in Atlanta, Georgia and has lived in Social Circle, Georgia for 12 years. He graduated from Rockdale County High School.

Since joining Metro Heating and Cooling in 2002, Mark has brought with him over twenty nine years of experience in HVAC and leads our New Construction Division. Mark is passionate about providing the absolute highest level of air conditioning installation to his new construction builders. In his time with Metro Heating and Cooling, Mark has designed processes and procedures that has established several lasting relationships with several builders in Georgia, Alabama and South Carolina.

Mark enjoys spending time with his family and playing golf.

Sherri Harbin of Metro Heating and Cooling, Inc.

Sherri Harbin

Administrative Manager

Sherri was born in Griffin, Georgia and raised in Thomaston, Georgia and has been a resident of Rockdale County for twenty six years. She graduated from Upson High School and has a Bachelors degree in Computer Science with a minor in Business Administration from Georgia Southwestern College in Americus, Georgia.

Since joining Metro Heating and Cooling in 1997, Sherri brought her extensive construction management experience and applied it to running the HR department for Metro Heating and Cooling. During her seventeen years with the company, she has performed numerous duties from customer service, scheduling, dispatching, human resources, office/ warehouse ordering, warranty, accounts receivables and payables. Sherri now leads our administration office where she oversees the backend processing of all jobs, human resources and accounts receivable/payables.

Sherri is married to Todd Harbin and they have two children, Karen and Nicholas. In her spare time she enjoys reading and crocheting. She loves family trips to the mountains or beach.

Roy Smith of Metro Heating and Cooling, Inc.

Roy Smith

Operations Manager

Roy was born and raised in Birmingham, Alabama. He attended Minor High School and Bessemer State Technical College. Roy continued his education becoming certified in HVAC and electrical.

Since joining Metro Heating and Cooling in 2013, Roy applies his nineteen years of HVAC experience and knowledge in overseeing our installation and service departments for our Alabama Location. Roy is committed to providing quality training to the install and service team.

Roy is a member of Bagley Church of God. He plays the percussion and is a fire arms enthusiast. He is also father to the world’s greatest children.

Jerime Booker of  of Metro Heating and Cooling, Inc.

Jerime Booker

Install Coordinator

Jerime was born in Natrona Heights, PA and has lived in the Birmingham area for 3 years. He graduated from Kiski Area High School.

Since joining Metro Heating and Cooling in 2013, Jerime has applied his twenty years of experience to the installation department to ensure excellent installations of new equipment and 100% customer satisfaction. He is passionate about taking care of our customers and making sure he provides continuing education to support Metro Heating and Cooling’s vision. enforcement.

Jerime has a wife and two children. He loves bible study, photography and his Pittsburgh sports teams.

Mandy Collins of  of Metro Heating and Cooling, Inc.

Mandy Collins

Accounts Payable/Receivable Assistant

Mandy was born in Fulton County, Georgia and raised in Conyers, Georgia. She has been a resident of Conyers/Covington her whole life. Mandy graduated from Heritage High School.

Since joining Metro Heating and Cooling in 2011, Mandy has brought over ten years of customer service and administrative experience to assist in her Accounts Payable/ Receivable duties. Mandy handles purchase orders, receipts, invoices, permits and deposits. Mandy also assists in scheduling and dispatching warranty service calls for New Construction.

Mandy enjoys spending time with her husband, daughter and four fur babies. She also enjoys shopping and hanging out with her friends and family.

Meredith Coleman of Metro Heating and Cooling, Inc.

Meredith Coleman

New Construction Coordinator / Receivable

Meredith was born and raised in Conyers, Georgia and now resides in Covington, Georgia.  She graduated from Young Americans Christian School.

Since joining Metro Heating and Cooling in 2013, Meredith has become a valuable asset to our New Construction department.  She helps with scheduling HVAC Roughs and Sets, permitting, and billing as well as scheduling and dispatching warranty service calls.  She also prepares payroll for NC employees and sub-contractors.   Meredith is also responsible for the back-end processing of all service and installation jobs for our Alabama office.

Meredith enjoys spending time with her husband, playing frisbee with her fur baby and reading.

Kyle Jester of Metro Heating and Cooling, Inc.

Kyle Jester

Home Depot Coordinator

Kyle was born in Indianapolis Indiana and moved to Birmingham Alabama when he was two years old. He went to high school at Pelham High School through the eleventh grade and graduated from Hopkinsville High School in Hopkinsville Kentucky in 1991.

Kyle was in the US Army for nine years and received an honorable discharge. He has worked in the HVAC industry since discharge from the Army holding jobs ranging from Service Technician, Manager to Outside Sales. Kyle joined the Metro team in March 2016 as our Home Depot Coordinator and is responsible for our in store Lead Generating process.

Hobbies include Bowling, Computers, Paintball and just living life to the fullest.

Dan Seward of Metro Heating and Cooling, Inc.

Dan Seward

Warehouse Manager

Dan was born and raised in Birmingham, Al and graduated from Pinson High School in 1974.

After graduation he entered the HVAC industry in 1974 beginning as an install helper and moving up through the ranks over the years holding positions including Lead Installer, Service Technician, Service Manager Advanced Duct Design Specialist. Dan came to Metro Heating and Cooling in early 2012 and currently holds the position of Warehouse Manager / Gas Line Engineer.

Dan has been married for 39 years and has two daughters and five grandchildren and enjoys spending his off time with family.

Michelle Wynn of Metro Heating and Cooling, Inc.

Michelle Wynn

Office Administrator / Customer Service

Michelle was born in Osakis, MN and moved to Birmingham, AL at age thirteen. After graduating from Erwin High School in Birmingham, Michelle held several jobs in the customer service field as well as office administration. She came to Metro Heating and Cooling in 2012 as a Customer Service Representative and currently is our Office Administrator as well. Michelle brings 15 years’ experience to our customer service team and office administration.

Michelle is married and enjoys the outdoors, crafts and spending time with family.

Glenda Smith of Metro Heating and Cooling, Inc.

Glenda Smith

Outside Sales

Glenda was born in New Orleans, LA but moved to Tuscaloosa, Al at a young age. After graduating from High School in Tuscaloosa, Glenda also Graduated with honors from Shelton State University’s HVAC program in 1993 and continues to take HVAC courses to maintain her certifications.

Glenda joined the Metro Heating and Cooling Team in 2012 as an Outside Sales Consultant and brings with her 20 years’ experience in all phases of the HVAC industry. Glenda is married, has five children and seven grandchildren and enjoys spending time with family when not working.